FAQ

How long will it take for my order to ship?

Orders are typically processed and shipped within 2-3 business days. You will receive a shipping confirmation email with tracking information once your order has been shipped.

How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can track the status of your shipment using the provided tracking number.

What should I do if my package is lost or damaged during transit?

If your package is lost or damaged during transit, please contact us immediately so that we can assist you in filing a claim with the shipping carrier.

Do you ship internationally?

Yes, we do ship internationally. However, please be aware that customs duties, taxes, and fees may apply upon importation of the package into your country. These charges are the responsibility of the recipient.

Can I return or exchange an item if I'm not satisfied with my purchase?

Yes, we offer a 15-day return policy. Please refer to our Return Policy for more information on how to initiate a return.

How can I contact customer support if I have questions or concerns?

You can contact our customer support team by emailing us at itsdidubrand@gmail.com. We strive to respond to all inquiries within 12 hours.

What should I do if I receive the wrong item or my order is incomplete?

If you receive the wrong item or your order is incomplete, please contact us immediately so that we can rectify the situation and ensure your complete satisfaction.